At Baboon, we're reimagining how people interact with food delivery platforms. Our goal is to go beyond the basic chatbot—into an intelligent, personalized assistant that knows what you want before you do. Your challenge is to design a hybrid AI-human assistant that not only handles customer support but also offers smart recommendations tailored to the user.
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Some ideas to help you get started, but don't limit yourself to these:
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What You’ll Build
A) Customer Chat Client - A user-facing chat interface (web or app). AI answers customer questions: delivery status, payment issues, menu inquiries, etc. When the AI is uncertain, it escalates to a human operator. Optionally, organize the chat into clear sections/tabs like Support and More Info.
B) Operator Dashboard - Interface for customer service agents to monitor and manage AI-human handoffs. Access to conversation history, order details, and tools to respond efficiently.
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Bonus:
1. Recommend Tab:
- Learns from past orders or collects preferences during onboarding (e.g. dietary restrictions, dislikes, allergies).
- Suggests dishes or restaurants based on behavior, time of day, or even weather.
- Includes a “Surprise Me” button to offer quick, personalized suggestions—ideal for indecisive users.
2. Analytics Dashboard
- Metrics on AI success rate, average response time, number of escalations.Visual insights into user behavior and chat effectiveness.
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Goal:
Design a working prototype that proves the concept. Focus on usability, AI-human transition, and how you track performance. Show us how Baboon can scale smarter customer support, without losing the human touch.Good luck & have fun!

During Junction, a few of our developers will be on the premises to guide and mentor you.
Feel free to ask questions and validate your ideas.

1000€ Baboon credit for the winning team